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This is a representative quote from the interview: \"A lot of times people, especially when you're dealing in a crisis, you don't want to be on the internet searcing for stuff, you want to talk to somebody.\""]},"items":[{"items":[{"items":[{"motivation":"painting","body":{"id":"https://digital.lib.utk.edu/collections/islandora/object/rfta%3A7/datastream/MP4","format":"video/mp4"}}]}],"annotations":[{"items":[{"motivation":"supplementing","body":{"label":{"en":["Captions in English"],"es":null},"language":"en","id":"https://digital.lib.utk.edu/collections/islandora/object/rfta%3A7/datastream/TRANSCRIPT","format":"text/vtt"}}]}]}],"structures":[{"items":[{"label":{"en":["Tell us about how you were involved with the fire through the organization you work with and your role in that."]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:00:45,00:04:41"}]},{"label":{"en":["Could you tell us what the Mountain Tough is?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:04:41,00:09:12"}]},{"label":{"en":["You're getting calls from people who need assistance and people who want to give assistance?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:09:12,00:09:58"}]},{"label":{"en":["You mentioned earlier, that people who are calling for assistance would really rather talk to someone on the phone, can you describe why that is the case and what they say when they call?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:09:58,00:11:37"}]},{"label":{"en":["How effective for those people who are calling for assistance, was 211?\n"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:11:37,00:12:32"}]},{"label":{"en":["Those people who are wanting to give assistance, can you give some examples of how these people reacted? Were they generous?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:12:32,00:14:26"}]},{"label":{"en":["Can you tell us about where the warehouse was?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:14:26,00:15:33"}]},{"label":{"en":["Was the warehouse in Gatlinburg?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:15:33,00:15:50"}]},{"label":{"en":["What would you do in the future, what changes would you make?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:15:50,00:17:36"}]},{"label":{"en":["How was this fire different from the other disasters you've encountered?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:17:36,00:19:15"}]},{"label":{"en":["Was the disaster result from this fire greater than others you've seen?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:19:15,00:20:08"}]},{"label":{"en":["Do you have any other observations about 211 or the fire that you would like to share?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:20:08,00:23:15"}]},{"label":{"en":["When the calls first started coming in, was there any sense of the chaos going on in Gatlinburg?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:23:15,00:24:35"}]},{"label":{"en":["Have you had anybody in the past 3 years call you about the assistance 211 gave them?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:24:35,00:26:51"}]},{"label":{"en":["How many people in Gatlinburg were unaware of 211 before the fire?"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:26:51,00:27:50"}]},{"label":{"en":["Are there any other concluding comments you would like to make?\n"]},"items":[{"id":"https://digital.lib.utk.edu/notdereferenceable/assemble/manifest/rfta/7/canvas/0#t=00:27:50,00:29:46"}]}],"label":{"en":["Interview Questions"]}}],"requiredStatement":{"label":{"en":["Rights"]},"value":{"en":["<span><a href=\"http://creativecommons.org/licenses/by/4.0/\"><img src=\"http://i.creativecommons.org/l/by/4.0/88x31.png\"/></a></span><br/><span><a href=\"http://creativecommons.org/licenses/by/4.0/\"/>Attribution 4.0 International</a></span><br/><span>Requires:</span><br/><small>1. credit be given to copyright holder and/or author</small><br/><small>2. copyright and license notices be kept intact</small><br/><span>Permits:</span><br/><small>1. distribution of derivative works</small><br/><small>2. distribution, public display, and publicly performance</small><br/><small>3. making multiple copies</small><br/>"]}},"rights":"http://creativecommons.org/licenses/by/4.0/rdf","metadata":[{"label":{"en":["Date"]},"value":{"en":["2019-09-20"]}},{"label":{"en":["Format"]},"value":{"en":["motion pictures (visual works)"]}},{"label":{"en":["Extent"]},"value":{"en":["00:29:46"]}},{"label":{"en":["Subject"]},"value":{"en":["Disaster relief","Social service","Wildfires"]}},{"label":{"en":["Narrator Role"]},"value":{"en":["Public and government officials"]}},{"label":{"en":["Place"]},"value":{"en":["Knoxville"]}},{"label":{"en":["Description"]},"value":{"en":["Interview with Russ Jensen, director of 311 and 211 for the city of Knoxville. Jensen discusses initially establishing the channels and awareness in the community for these services. He also recounts the role the organization played during the fire in both directing victims to needed resources as well as the incoming donations and volunteers that needed to be properly funneled into necessary roles. This is a representative quote from the interview: \"A lot of times people, especially when you're dealing in a crisis, you don't want to be on the internet searcing for stuff, you want to talk to somebody.\""]}},{"label":{"en":["Browse"]},"value":{"en":["Public or Government Employees","Disaster Response and Recovery"]}},{"label":{"en":["Language"]},"value":{"en":["English"]}},{"label":{"en":["Provided by"]},"value":{"en":["University of Tennessee, Knoxville. Libraries"]}},{"label":{"en":["Interviewee"]},"value":{"en":["Jensen, Russ"]}},{"label":{"en":["Interviewer"]},"value":{"en":["Wise, Ken, 1950-"]}}],"thumbnail":[{"id":"https://digital.lib.utk.edu/iiif/2/collections~islandora~object~rfta%3A7~datastream~TN/full/full/0/default.jpg"},{"id":"https://digital.lib.utk.edu/collections/islandora/object/rfta%3A7/datastream/MP4/#t=60,75"}],"transcripts":[{"id":"https://digital.lib.utk.edu/collections/islandora/object/rfta%3A7/datastream/TRANSCRIPT","format":"text/vtt","language":"en","type":"Text","label":{"en":["Captions in English"],"es":null}}]}}]}},"pageContext":{"node":{"id":"ca589e34-9f3a-50ea-9531-795948e6fc70","slug":"object/russ-jensen-2019-09-20/","manifestId":"https://digital.lib.utk.edu/assemble/manifest/rfta/7","label":{"en":["Interview with Russ Jensen, 2019-09-20"]}},"id":"ca589e34-9f3a-50ea-9531-795948e6fc70"}},
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